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  • What is CATEC's expertise in EV charging solutions?
    CATEC provides easy-to-use EV charging solutions for various locations, including retail stores, workplaces, residential properties, fleet operators, car dealers, and more. Please click on the following links for additional information: Offers Products Projects
  • Are you a certified TESLA installer?
    Absolutely. We are proud to be among the approved installers for TESLA chargers. You can easily verify our accreditation by visiting the TESLA website. TESLA Certified Installer
  • Could TESLA chargers be compatible with other vehicle models?
    Absolutely. TESLA chargers can charge any other vehicle, and similarly, other chargers can also charge TESLA vehicles, provided they have the same type of charging port (Type 2).
  • Why should I consider installing a home EV charger?
    Installing a home EV charger offers convenience, allowing you to charge your electric vehicle overnight and wake up to a fully charged battery. It also ensures you have a dedicated charging spot, avoiding potential wait times at public charging stations.
  • How do I know if my residence is suitable for installing a home EV charger?
    Generally, any residence with access to a dedicated parking spot and electrical infrastructure can support the installation of a home EV charger. However, it's essential to assess factors like electrical capacity and parking accessibility before proceeding.
  • I lack shade in my parking area, do you offer any solutions to shield the charger from sunlight?
    We can supply a protective enclosure for the charger, shielding it from direct sunlight. Additionally, these enclosures can be locked for added security against vandalism.
  • What steps should I take before installing an EV charger from CATEC?
    Before installation, you should: Assess your home's electrical capacity: Determine if your electrical panel can accommodate the additional load required for charging an electric vehicle. Identify a suitable location for the charger: Choose a spot near your parking area with easy access to electrical outlets. Check local regulations: Ensure compliance with any regulations or permits required for installing EV chargers in your area.
  • Do I need to hire an electrician for the installation process?
    Yes, it's highly recommended to hire a certified electrician familiar with EV charger installations to ensure safety and compliance with local electrical codes.
  • What types of EV chargers does CATEC offer?
    CATEC offers a range of home EV chargers, including Level 2 chargers with various power outputs to suit different vehicle models and charging needs. Please click on the following link for additional product information: Products
  • Is the charger resistant to dust and water?
    Yes, the charger boasts an IP44 rating for dust and waterproof capabilities. It is designed to withstand temperatures of up to 50°C. However, it is advisable to position the charger under a sun shade, as direct sunlight during the summer months could potentially impact its performance.
  • Are chargers available for purchase individually?
    Absolutely, you are welcome to procure the chargers from our inventory and arrange for them to be shipped to your desired location.
  • How long does it take to install a home EV charger from CATEC?
    The installation timeframe can vary depending on factors such as electrical wiring complexity and site preparation requirements. However, installations typically take a few hours to complete.
  • Are there any incentives or rebates available for installing a home EV charger?
    In some regions, there may be incentives, tax credits, or rebates available to offset the cost of installing a home EV charger. CATEC can provide information on available incentives in your area.
  • Can CATEC assist with obtaining the necessary permits for the installation?
    Yes, CATEC can assist customers in navigating the permit process and ensuring compliance with local regulations for installing home EV chargers.
  • How can I monitor and manage my home EV charging with CATEC's solutions?
    CATEC provides user-friendly management platforms or mobile applications (Shabik UAE) that allow you to monitor charging sessions, track energy usage, and manage charging schedules conveniently.
  • What ongoing maintenance is required for a home EV charger installed by CATEC?
    Home EV chargers typically require minimal maintenance, but periodic inspections by a qualified technician are recommended to ensure optimal performance and safety.
  • How can I get started with installing a home EV charger from CATEC?
    To get started, simply contact CATEC to schedule a consultation. Our team will assess your needs, provide recommendations, and guide you through the installation process from start to finish.
  • How can I obtain a quote for the installation service?
    To provide you with a quote, we require either scheduling a complimentary site visit or completing the "Get an installation estimate in 2 minutes" form. Please answer a few questions to facilitate the estimation process. Upon receiving your submission, we will promptly review it and send you a quote within one working day.
  • When is payment required for the installation?
    A 25% down payment is necessary before commencing the installation, with the remaining balance due in full upon completion of the work on the same day.
  • What payment methods are accepted?
    We accept payments via credit/debit card, cash, or online bank transfer.
  • Does the installation and charger come with a warranty?
    Yes, indeed. We provide a 2-year warranty on the installation, encompassing any issues related to cabling and electrical components. Additionally, the charger typically includes a manufacturer's warranty lasting between 1 to 3 years, contingent upon the brand, which covers any defects in the product.
  • Do you offer any options for managing cables?
    Each model includes a cable holster for conveniently storing the charger when not in use, allowing the cable to be neatly looped around it.
  • What mounting options are available for the charging stations?
    The charging stations can be installed either on a wall or a pedestal.
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