1. Service Usage and Parking:

• Charging bays are exclusively for electric vehicles (EVs) that are actively charging.

• Non-EVs or idle EVs occupying the space without active charging may be subject to penalties or removal.

 

2. Compliance with Local Laws:

• Users must follow all applicable UAE laws, Shabik policies, and technical standards.

• Key obligations include: a. Vacating charging bays after a session ends; b. Avoiding slow charging in designated fast-charging areas.

 

3. Payment Terms:

• Payment Authorization: By initiating a charging session, you authorize Shabik or its third-party payment processor to process your payment method for the full session amount.

• Payment Methods: Accepted payment methods include debit/credit cards and prepaid wallet balances. Cash on delivery is not accepted.

• Wallet Usage: You may opt to load a prepaid balance to use for future charging sessions.

• Card Processor Terms: You authorize Shabik to create an account with its payment processor on your behalf if required, and agree to their terms and conditions.

• Failure to Pay: If payment fails or is reversed, your access to charging services may be suspended until the balance is settled.

 

4. Tariffs and Fees:

• Tariff information is displayed on the app before each session. By starting a session, you accept the applicable tariff.

• Overstay or Idle Fees: Additional fees apply if your EV remains connected after charging is complete.

• Minimum Session Fees may apply.

• Authorization Holds: Temporary holds may be placed at session start and adjusted once the final amount is calculated.

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5. Cancellation Policy:

• You may end a session at any time via the mobile app. Fees will apply for the connected time.

• Ending a session early does not waive payment for time already used.

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6. Refund Policy:

• Refund Eligibility: a. Incorrect charges, b. Overpayments, c. Failed sessions due to unresolved technical issues.

• Request Process: Submit refund requests within 14 days, including session ID, amount, and evidence (if applicable).

• Processing Time: Approved refunds will be credited to your wallet within 7–10 business days.

• Non-Refundable Items: Authorization holds, overstay penalties, and sessions where terms were violated.

• Discretion: Shabik reserves the right to approve or reject refunds based on evidence.

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7. Technical Support:

• Charging services are available 24/7.

• Support is available from 9:00 AM to 5:00 PM, Sunday to Thursday.

• Users must report issues via the app or customer service.

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8. User Responsibility and Compatibility:

• Users are responsible for ensuring their EV is compatible and safely connected.

• Shabik is not liable for damage due to misuse, incompatible hardware, or third-party equipment.

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9. Tampering and Abuse:

• Any tampering, vandalism, or unauthorized modification of equipment is prohibited and may lead to legal action.

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10. Limitation of Liability:

• Shabik is not responsible for indirect or consequential damages.

• Shabik’s total liability in any case is limited to the total session amount paid by the user.

• You agree to indemnify Shabik for any damage or claim arising from your misuse of the services.

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11. Force Majeure:

• Shabik is not liable for service disruption due to acts beyond its control (e.g., natural disasters, governmental action).

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12. Privacy and Data:

• Personal data is processed in accordance with UAE data protection laws.

• Data may be shared with licensed third-party payment processors.

• Session statistics are anonymized for operational purposes.

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13. Termination:

• Shabik may suspend or terminate services for non-payment, misuse, or breach of these Terms.

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14. Amendments:

• Shabik may update these Terms from time to time. Continued use of the service confirms acceptance of the revised Terms.

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15. Governing Law and Jurisdiction:

• These Terms are governed by the laws of the UAE. 15.2. Disputes will be resolved by the competent courts of UAE.