Correspondence Management System
Designed to digitize corporate communications and correspondences management to go paperless.
Become more effective
BARQ offers governments and organisations digital capabilities to become more responsive and accountable in the way they operate by having a robust communication platform in place to manage all inward/outward as well as inter/intra-departmental correspondences with total accuracy, privacy and on-time delivery.
​
OVERVIEW
Governments and organisations world over are adopting new ways to become more responsive and accountable in the way they operate.
BARQ Correspondence Management System provides a unified platform to manage all Government to Citizen (G2C), Government to Business (G2B) and Government to Government (G2G) correspondences. Built on our custom-made Business Process Management (BPM) and Document Management platforms, it transforms the day-to-day operations at all levels of administrative hierarchy by automating key stages of correspondence management.
Manage Diverse
Seamlessly segregate and prioritize different types of inward and outward correspondences
Ensure Traceability
Leverage end-to-end visibility of correspondences across complex dissemination chains.
Induce Accountability
Assign clear ownership to ensure on-time actions and proactive responses to correspondences.
Enhance Security
Closely monitored access to confidential files and documents prevents any kind of information security breach
Ensure Compliance
Process consistency allows adherence to all regulatory compliances and Standard Operating Procedures (SOPs)h
Benefits & Features
Correspondence management is a fundamental business function for enterprises across industries. From banking and insurance to healthcare, retail, travel, and government — whatever your field, communicating with clients or constituents through correspondence is a requirement
Correspondence management is a fundamental business function for enterprises across industries. From banking and insurance to healthcare, retail, travel, and government — whatever your field, communicating with clients or constituents through correspondence is a requirement
Cost savings from BARQ start with the low hanging fruit like reducing paper usage and costs associated with printing and distribution. Correspondence management, through integration with customer or employee databases, helps reduce the mailings needed by better coordinating statement delivery with offers and other timely, relevant materials, and helps increase electronic delivery. Consolidating legacy mainframe systems, data centers, and vendors also results in large ongoing cost reductions.
COST SAVING
COST SAVING
Cost savings from BARQ start with the low hanging fruit like reducing paper usage and costs associated with printing and distribution. Correspondence management, through integration with customer or employee databases, helps reduce the mailings needed by better coordinating statement delivery with offers and other timely, relevant materials, and helps increase electronic delivery. Consolidating legacy mainframe systems, data centers, and vendors also results in large ongoing cost reductions.
Because of improved content control, customer service also benefits. Customer service areas often see reduced errors in customer communications, real time access to customer documents, better quality documents, and increased relevance of marketing content.
IMPROVE CUSTOMER SERVICE
IMPROVE CUSTOMER SERVICE
Because of improved content control, customer service also benefits. Customer service areas often see reduced errors in customer communications, real time access to customer documents, better quality documents, and increased relevance of marketing content.
The organizations with cited the dramatic reduction in time spent updating correspondence templates, usually from weeks or days to hours. BARQ empowers business users to manage template creation and changes, a benefit extolled by IT as well as the business. Consistency in correspondence design across channels and the ability to consolidate templates also streamline the content management processes.
INCREASED CONTENT EFFICIENCY
INCREASED CONTENT EFFICIENCY
The organizations with cited the dramatic reduction in time spent updating correspondence templates, usually from weeks or days to hours. BARQ empowers business users to manage template creation and changes, a benefit extolled by IT as well as the business. Consistency in correspondence design across channels and the ability to consolidate templates also streamline the content management processes.
HOW IT WORK
1
5
2
3
4
RECEIVE
ROUTING
TRACKING
RESPOND
ARCHIVING
FEATURES
Business Needs Addressed ​
​
Reducing the number of stages, the correspondences go through in their path till they reach their final destination.
​
Reduce costs by streamlining correspondence creation
​
Manual document assembly and management wastes millions of dollars in time and expenses and ends up in lost opportunities.
Make every communication count
​
Engage users and increase satisfaction with personalized, interactive, relevant communications.
Increase control with consistency and visibility
​
Inconsistent messaging and poor-quality correspondence damage your brand and impact your organization.
Engage users with timely, relevant correspondence​
​
Users get frustrated when they receive inconsistent messages from different channels or delayed communications that are riddled with errors.
Ongoing value from an extensible platform
​
Turn one-way communications into two-way dynamic interactions by connecting correspondence to business processes
Integrated Connectors
